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In today's society, many professionals have a difficult time finding the time to hire and train a virtual receptionist. Here are 5 tips on how to find the perfect candidate for your company!
1) Go with someone local, so you can meet in person before hiring them. 2) Do not hire anyone who is too expensive or too cheap – this will only leave you unsatisfied in the end. 3) Look at their portfolio of work they've done in order to get an idea of what they're capable of doing for your company. 4) Always ask for references from past employers and customers about their services - even if it seems like they would be great candidates for your position, do not take chances by overlooking these things.
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Consider the following qualities when hiring your virtual receptionist
You’ve heard the best practices – do a thorough job of interviewing your best virtual receptionist, research other companies and their virtual receptionist services before you hire. You know what to look for; now it’s time to actually put that knowledge into practice.
The best way to start this process is by coming up with a list of qualities or skills that are important for this position. For example:
- A positive attitude
- Efficient in computer programs such as Word, Excel, Outlook and typing 60 WPM
- Strong vocabulary
- Good problem solver
- Ability to multitask
While not all qualities may be necessary (especially if they are already inherent in an applicant), the more specific the better when hiring.
Your best virtual receptionist may be someone you never would have thought of in a million years, but who definitely has all the best qualities required to handle this important job. Be open and willing to consider what they can do and how well they’ll take direction rather than just dismissing them out of hand because you don’t think they’re “qualified enough.” You may find that your best virtual receptionist is more qualified than you know!
When looking for reliable virtual receptionist services, be sure to consider the following qualities when seeking it out:
- Ability and willingness to go above and beyond basic requirements of the job
- Willingness to learn new skills and adapt in the face of change
- Strong communication skills and excellent phone manner
- Efficient with common computer programs such as Word, Excel and Outlook
- Pleasant disposition and professional attitude
The best virtual receptionist services will be able to equip their workers with all necessary tools required for their position. This means that your best virtual receptionist is likely going to have dual monitors set up as well as a phone system designed with multiple lines in mind. This allows them a much easier time keeping track of messages or calls while still being efficient where needed. It also provides you with more options when outsourcing your business phones since you can find better deals on bundles rather than just purchasing one line from one company and rest elsewhere.
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What to look for when hiring a virtual receptionist
Some of the best qualities you should look for in a virtual receptionist are:
- Communication Skills In order to do your best, the best virtual receptionists have to be able to communicate well. They have to have tailored customer service skills and be able to interact with people from all over the world.
- Personality The best virtual receptionists are cheerful, happy, and charismatic. They need good people skills in addition to strong communication skills in order to help you out effectively.
- Company Orientation You want your virtual receptionist company oriented in order to showcase best practices in customer service that is needed in the industry. Do they know your company best practices? Do they understand your goals and organizational culture best? Do they use best practices to proactively solve business problems for you?
- Problem Solving Skills: They need best in class problem solving skills. Give them a challenging situation and see how they deal with it. This will give you great insight into their best in class problem solving skills.
- Strong PC Literacy Skills: They have to be best at managing your customers' information as well as paperwork that come through the door. Some of those tasks include faxing, copying, sending emails, general office management tasks like creating web forms or surveys. - Teamwork The best virtual receptionists are great team players who can also work independently when needed. They should be able to work on their own without needing a lot of supervision.
- Proactive Problem Solving best virtual receptionists problem solving with best practices to proactively solve business problems for you. This is best illustrated when the best virtual receptionists are chatting with customers and they see something going wrong. They will address it immediately, before you even know there's an issue on your end.
- High Tech Skills You have finally found best virtual receptionist company that has high tech skills in order to solve those challenging technology issues associated with employees working remotely.
- Scheduling The best virtual receptionist should be good at scheduling workers who work from home as some of them lack organization and time management skills without real-time supervision.
Conclusion
The perfect virtual receptionist is one who has a friendly, professional tone and can answer all of your customer’s questions in a clear and concise manner. This person should be able to multitask without becoming easily distracted or forgetting important details. If you have been struggling to find the ideal candidate for this role, contact us today at _____ because we have just what you need!
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